Support for students and parents: we are always in touch

Moving to another country to study is stressful, even for the most prepared and motivated student. A new culture, a new language, a new education system, the need to handle everyday matters alone — all of it can distract from study and cause anxiety, both for the student and for the parents back home.

Smart Edu Services understands these worries, which is why we offer continuous support throughout your studies. We don’t disappear once the visa is in hand — we stay by your side throughout the period of adaptation and beyond.

How our support works:

1. Constant contact
We are reachable by phone, email, messenger (WhatsApp, Telegram, Viber) and even video call. A student or parent can contact us at any time — and we always reply. We don’t work on a «leave a request and we’ll call you back during business hours» basis. We work in the way that suits our clients.

2. Help with administrative matters
On arriving in a new country, a student faces a host of bureaucratic procedures: registering their residence (Anmeldung in Germany, déclaration d’arrivée in France), opening a bank account, getting a local phone number, arranging health insurance, and extending the student visa or obtaining a residence permit. We provide step-by-step instructions and sample completed forms, and in tricky cases we accompany the student to government offices or help remotely by power of attorney.

3. Legal support
We advise on migration law: how to extend a visa, how to transfer from one programme to another, how to move from student to work status after graduation, and how to apply for permanent residence. Where needed, we refer you to trusted lawyers who specialise in the immigration law of the country in question.

4. Guardianship programmes for under-18s
For pupils and students under 18 who are studying away from their parents, we offer a full guardianship programme. Our professional guardian:

• Represents the child’s interests at the school: attends parents’ meetings, signs permission slips for trips and events, and receives reports on academic performance and behaviour.

• Looks after the child’s health: accompanies them to the doctor, gives consent for medical procedures, and ensures the vaccination schedule is followed.

• Organises daily life: helps with buying the school uniform, textbooks, a mobile phone and a travel pass.

• Keeps in touch with the parents: regularly sends detailed reports on the child’s academic performance, health and emotional well-being, and contacts the parents promptly in an emergency.

• Arranges transfers and accommodation during the holidays: meets the child at the airport, sees them off on their flight, and where needed arranges a stay with a trusted host family over long holidays.

5. Pastoral support and help settling in
Culture shock is a reality for most students in their first months abroad. We help you recognise the signs (homesickness, irritability, apathy, sleep problems) and offer practical advice on coping with them. Where needed, we recommend professional psychologists who speak the student’s native language.