To make your studies both rewarding and enjoyable, it helps to understand how everything is organised and who to turn to if you have a question.

The school is run by a team of professionals, each responsible for a particular area. Never hesitate to ask them for help.
|
Staff member |
What they look after |
|
Residence Manager |
Comfortable accommodation, cleanliness, meals and after-class activities. |
|
Director of Studies |
The curriculum, class placement and academic progress. |
|
Activities Manager |
Entertainment programmes, excursions and workshops — keeping leisure time fun and worthwhile. |
|
Welfare Officer |
The student’s wellbeing. Come to them with any personal problem or question. |
|
Teachers |
Delivering the lessons. |
|
Activity Leader |
The staff member students see most. Runs the evening activities and helps sort out any minor issues. |
Some of these staff live in the same building as the students, so help is always close at hand.
Placement test: before you arrive, you will sit a language placement test (online or at the partner company’s office) so you can be placed in the right group.
Induction: on your first day you will learn the main rules, find out what to do in an emergency and be introduced to the programme.
Homework: if it is set at all, there is very little of it (around 15 minutes), as most of the time is given over to extracurricular activities.
Certificate: you will receive a certificate at the end of the programme. On the last day your form teacher will write about your progress, and the certificate will be presented at a small celebration. If for any reason it does not arrive straight away, don’t worry — the partner company will request it for you.
Living in a residence or with a family is a great chance to practise the language.
Safety rules:
Do not leave the residence or family on your own (even with friends, you must let the manager know).
You may only leave the school with permission and after telling a staff member in advance.
Keep quiet and switch off the lights at the set time.
What should you do if something is troubling you?
Don’t be afraid to speak to the staff. Go to your form teacher, the welfare officer or the residence manager — they are there to help, so just ask.
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